Wait for a StubHub representative to reach you. I know at this point the latter is not possible. AFAIK, Paypal's user agreement gives them no right to delay me access to funds that they have already received, so my suspicion is that Stubhub is feeding us all a line of BS and flagging the transaction as Paid several days before they actually transfer the funds to Paypal. Stubhub came to BBB's attention in 2002. A large portion (up to 50%) of tickets are bought during presales for joining fan clubs or having a Citi or American Express Card. Its a little crazy the MLB, which has partnered with StubHub to cash in on the baseball tickets being sold on StubHubs site has the most straightforward answer on StubHubs fees: It is free to list tickets for sale, and to search for tickets to buy on StubHub. If you buy through links on our site, we may earn a commission. Stubhub payment plans with Affirm: book now pay later with no fees For illustrative purposes only. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. StubHub is the world's largest ticket marketplace, providing a dynamic marketplace for buyers and sellers to safely, securely, and quickly buy and sell tickets online. When you go to checkout the total says $1059.75. StubHub Buyer Fees What does the buyer see? 6 1 Shiraz Mawani You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Pretty messed up, but I get it. 2021 TickPick LLC. Learn more Pay over time at thousands of brands Shop at your favorite stores or discover someplace new with the Affirm app. Following the conclusion of the 2011 season, please allow 4-6 weeks for refund processing. Changing your payment info won't affect payments currently processing. What are Stubhubs seller fees? I think the issue is about professionalism and transparency, not StubHub or anyone else needing protection. As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. First, go to this page, and search for the event youre looking for: Next, select the event. Every time the card was accepted, then 5 minutes later received an email saying sale was cancelled. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. No. The Court has not decided who is right. But he's got a top-10 talent under center in Murray. This article has been viewed 47,136 times. If we emailed you that your payment is unclaimed and we paid you through: PayPal: Your funds are waiting for you to claim them. On the 17th (day of the concert) I checked my email to send my friend her ticket and was shocked to read that my transaction didn't go through. According to CNN Money, 2007 was a very successful year for the company, handling five million individual transactions, more than in the previous six years combined of its history. You will not receive a Settlement award under the Settlement. No one really knows the technical back end operations, for all we know, these transactions are processed in batches. 22 Providence on Wednesday night in Milwaukee. The Court in charge of this case still has to decide whether to approve the Settlement. I do not have payment. This is not a solicitation from a lawyer. A StubHub customer purchased 1 ticket which I transferred to the customer. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. If you need further assistance or problem persists, contact customer service to review your account: Desired outcome: On Sunday night, with the Bengals' AFC title defense facing a huge threat, the hometown kid authored the game-winning play that will . When you look at the tickets they say, for example, $300 per ticket. Save my name, email, and website in this browser for the next time I comment. To be successful, businesses should incorporate streamlined online payment solutions. However at StubHub states that it is with you all of the way. Desired outcome: That's on top of a $500+ fee they are taking from me. Have any questions? We'll pay you in different ways depending on your area and the event area. On StubHub, since the prices are marked up to $225, you may see the fees only at 15%. Handled all incoming business and client requests for information. I get an email the same day (Nov. 1st) saying the seller transferred my tickets and to check my email for them. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. A StubHub employee via phone assisted in returning the ticket to my account. I ordered 2 tickets for a concert scheduled for December 10th on November 1st. Sep 02 2022. we'll process your payment 5-8 business days after the event. Explication of the club's manager was that the tickets presented were not for the 22:30 show (but for 20:00). For the last year they have advertised how up front and honest and I received a confirmation that section 8 tickets were purchased. Danielle is the author of this solution article. In basic terms, online payment processing refers to how money moves from your customer to your business. make sure none of my charges go through and cancel any pending charges. Read on to get the help you need to contact StubHub. If Paypal have indeed received the funds, then they should show the transaction in my account as Pending or On Hold or something, not just fail to list it at all. Pickett obviously deserves a lion's share of the credit, but Canada was the coordinator who oversaw that progress. Bought 2 hockey tickets from Hockey. I recently sold a pair of tickets through Stubhub for the first time. My sister and I looked through reddit and I eventually . As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Jan 16, 2023 at 5:36 pm ET 2 min read. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Did you get a resolution or your money back? No. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Just "your tickets will be transferred in 24 hours" Includes all fees (when I copied this over it got bigger, but it is in microscopic writing when you actually check out). Para una notificacin en Espaol, haga clic AQU. My name is Martin Tulare Their web shows the transaction status as Paid to my Paypal account today, but Paypal shows no record of it. StubHubs fees are more confusing than ever. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. On Sept 21 (event was on Sept 24) I made a sale through the stubhub app for football tickets, I got an email from stubhub saying those tickets were delivered electronically. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. The Stubhub order number I'm disputing is #[protected] Also fix your [censored]ing website. WOW In this post, we will take a look at whether based on various legit online reviews and purchase experiences of buyers, StubHub is a legit site for a ticket purchase or not.? This article was co-authored by wikiHow staff writer. I sold tickets via Stubhub for a concert in November. 1st set of Buyers got in Saturday with scanned tickets and no problem. The lesson here: StubHub is constantly changing its buyer fees. No. . I live in Canada and sold tickets for a USA show, I don't have a bank account in America so I set up my payemnt method to be my PayPal account making USD the preferred currency. GuaranteesTermsPrivacy PolicyCookie PolicyCCPA Notice. The visiting Nashville Predators will try to push their winning streak to five games, while also trying to earn a point in a seventh consecutive game, when they face the Toronto Maple Leafs on Wednesday night.. Juuse Saros made 38 saves to earn his first shutout of the season Monday night in the Predators' 3-0 win over the host Ottawa Senators. 3: it was sent to PayPal and they didn't know how to accept the payment 1 [deleted] 1 yr. ago Unless your event gets postponed or cancelled after you sell. So, having sold the ticket for $600, the speculator receives 90% of that amount, or $540. Now they charge the 15% to the buyer instead. Thanks to all authors for creating a page that has been read 47,136 times. Use StubHub Fan Codes & Coupon Codes. Told me I am not getting paid. 1999-2023 PayPal, Inc. All rights reserved. Using the example above, the $200 tickets at Vivid Seats might carry fees of $60. They mention on their website that you should call their normal customer service number to ask about adding an event. In advance of Week 3, Verrett tended to a foot injury. Stubhub sold one ticket and then sent me the attached email that makes 5 references to tickets - plural. checkout. My spidey-sense tells me that someone is telling porkies. Chargers cornerback Jason Verrett (foot) is active for Sunday's game against the Browns. So I transfer the tickets. Ways to get paid when selling tickets on StubHub How to see your payment history Being paid through PayPal but the PayPal email is wrong StubHub payment is unclaimed StubHub payment is on hold Updating your payment method on StubHub listing Removing direct deposit details Expected payout if tickets sell Charged because my StubHub sale was canceled I am running into the same issue right now - would love to know if your funds eventually showed up and if so how long it took! I was using my husband's account which he had never even used. Dude, come to Brazilthose international concerts are around 80$~100$ regular seating and or on the field.and premium seating costs around 200$ Enjoy! 500$ for a Taylor Swift concertto be seated at the stadium and not in the floor? OTTAWA, Ontario (AP) A hot goalie is difficult to overcome, which the Ottawa Senators found out Monday night.. Jusse Saros made 38 saves for his first shutout of the season and the 18th of his NHL career in the Nashville Predators' 3-0 win over Ottawa.. Saros has stopped 102 of the 105 shots fired his way over his past two games, following a 64-save performance in a 5-3 win over Carolina last . While StubHubs fees may have been high, at least they were consistent. i didnt realize stubhub had changed from the what you see is what you get they advertised last year. Luckily, weve compiled (and tested!) Their instructions said that if there was no button, you're 'all set'. All Rights Reserved. One of the people I am traveling with his handicapped and one is a young child. Please refund my money back. I didn't worry, since Stubhub allegedly backs up their sales. StubHub employees were very helpful in returning the original ticket to me and forwarding it to the second customer however at no time was there mention that if we proceeded we owed the first customer a ticket. 3 if you sold tickets already and have an issue. order no. STUBHUB has eliminated all in pricing and is now adding fees at Texas A&M is riding the momentum of its biggest winning margin in Southeastern Conference play since joining the league for the 2012-13 season.. The ticket provider has also confirmed the tickets were used. Responsible for all benefit related communications including open enrollment material, benefit guides and intranet content. Using the same exact wording.must be in Stubhub is obviously filing for bankruptcy. Yes No Still Need Help? phone no. Sorry we couldn't be helpful. Claim it and get a lot of features. 2 hrs ago 2 min read. Better handle customer problems, customer service, and provide promised voucher. Ticketmaster has tried (and obviously failed) at trying to stop the bots from ticket brokers by making buyers type in phrases or click pictures. See the link above to learn more. StubHub pretty much assumes that theyre the only resource available if you want to sell your tickets online, and they take advantage of that. Rimas Butkevicius StubHub is one of the most popular ticket purchases and resale agency based out of the US. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Can anyone cast any light on the actual process? I did try to resell and not for any profit however I never got any confirmation that the tickets were listed for sale. Customer service all the way to your seat, 2000-2022 StubHub. StubHub Fees How Much Does StubHub Charge? How do I get my tickets back if they didn't sell? I attended the event, both seats were used. right here on the same page it is easy to discern, but if you are not paying Tickets can be transferred to another party by contacting the Box Office at least 24 hours prior to the performance. I request a $445.50 refund to my credit card. You can also use StubHub gift cards and PayPal. Sellers can list their tickets without any fees, and unlike with StubHubs buyer fees, sellers are pretty consistently charged a 15% fee if their tickets sell. Well, the last StubHUB CEO lost his job over this change when StubHub keeps the other $60 plus the $200 they received from the 33% fee they added on when selling the ticket to . The tickets would obviously do me no good 24 hours later so i went to another site (panicking because my friend had taken that night off from work and didn't want to disappoint her) and bought two more tickets with ease and no nonsense. $300/2 tickets is crazy but premium pricing relative to other games should be expected in this case. At this point StubHub has $800 minus credit card processing fees. Did you find it helpful? Told "Do not worry". If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. [protected]. Customer service all the way to your seat, 2000-2022 StubHub. I'm not worried that the funds will eventually appear in my account, but I find the lack of transparency annoying. 1) Recognize your mistake in this email2) Provide a discount on future transactions to compensate me for my loss.3) Change the email to not mislead future sellers, Order #[protected] - tickets to Chris Botti, Wednesday, December 21,2022 22:30, Blue Note Jazz Club. Use a ticket marketplace that doesnt charge such ridiculous fees. Deadline: May 17, 2022. I live in Singapore where the StubHub app is not avail. Hi do not see anyway to contact Stubhub. Ask the Community [protected], Desired outcome: I'm still waiting for an easy resolution to either give me tickets ordered or return my money. +[protected]. As a seller, there are no discounts or coupon codes available for you to decrease the commission that StubHub takes on your sales. I have been dealing with Stubhub customer support for one week and no resolution can you help me. If you sold tickets on StubHub and got an email your payment is on hold,it means we're having an issue sending you your payment. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Are there ways to save money on these service charges? There was absolutely zero transparency. Terrible company to do business with. Call 1-866-788-2482 to speak to a customer service representative from StubHub. If youre looking to sell your tickets on StubHub, well show you do so. The customer didn't claim the ticket so I cancelled the transaction. Full refund and parking tonight where I was promised it would be. By browsing this website, you consent to the use of cookies. Finally filed complaint with pay pal but they refused because stub hub said the tickets had been delivered. Its individual ticket brokers that are scamming the system by flooding Ticketmaster with hundreds of ticket requests a minute for the top shows. The tickets were exactly what I advertised them as. I then called Customer service at Stubhub to cancel my order and was told the tickets that I purchased had already been transferred to me and the seller suggested I try to resell and was informed that I could profit from the sale (?). You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Every time I input the required information and clicked submit I'd be back to the first window where you are able to choose the sell option. To understand how you'll know if your tickets sell, see. Please note the following: Order confirmed that day, and StubHub immediately charged the payment, through PayPal, to my credit card. The section specifically reads Footprint Center Garage. Its possible that someone with an identical problem has posted for help before. 19 Clemson will aim . - 2 tickets. checkout. Ranked in the Associated Press Top 25 poll for the first time in two years, No. StubHub ticket sellers are charged a 15% fee. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. I am one of the millions of moms that tried to get taylor swift tickets for my daughter during the ticketmaster presale dumpster fire. So the tickets that ticketmaster was going to charge me $97.00 for, stubhub only 20 mins after them going on sale, is now charging me $325.00?!? I want payment for the tickets I sold. I received a second email stating my tickets were for section 105. Seller listed tickets in the wrong section. I WANT MY $54 DEPOSITED INTO MY ACCOUNT ON FILE NOW!!!!! Let us know in the comments! Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a . This article was co-authored by wikiHow staff writer, Eric McClure. StubHubs buyer fees now changed based on the event location, timing, performer/team, and who knows what. Dial +1 (866) 788-2482. Payment stuck in processing I made a sell on Stubhub around 3 months ago, however my payment is still processing, as i added my deposit information after the sell. 2 0 0 comments Best Add a Comment More posts you may like r/stubhub Join 6 days ago experience with selling tickets 4 6 Eight months after the acquisition, StubHub reached . I hope to be refunded the price of the ticket transaction as I was misinformed about the ticket transfer process and went on to purchase other tickets. Search through past posts using the search bar at the top of the forum page. If it's wrong, select 'Add New Payment Method,' then 'PayPal,' and follow the steps to link your account with StubHub. Order number [protected] 8 Days after event, Payment still processing. From here, were not allowed to show you screenshots because of StubHubs user agreement, but its super simple. Full refund and parking tonight where I was promised it would be. You can get up to 3% off when you use a StubHub Coupon Code. I have been a loyal customer of Stubhub for years. Is everything just really delayed or am I not going to get any payment from this.. 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