No reduction in ferry price because of this. Three weeks on and I still haven't managed to speak to somebody. Before this, you can only receive a partial refund via a travel voucher. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. We have booked a return ferry crossing to Santander on a flexi ticket. Skip to main content. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Kind regardsAlison. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. read more. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. . The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Each ticket has a different price set and provides better comfort. for the first time since covid travel restrictions. . It was a far improvement over it's near sister ship Galicia. Theres never a dull moment, and you get the best prices in town. 381. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Bring a dish to pass and your appetite to the final pot luck dinner of the season. Only given 3*. Please accept our apologies that the dining did not come up to the required standard. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Refunds can also be acquired in the form of vouchers. Some of the add-ons on this site are powered by. Lets see whether you can make amendments to your tickets or not. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Please accept our apologies. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Read 1 more review about Brittany Ferries. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Rank in 1 month. Email sent: Jan 10, 2023 3:49pm. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Review. It looks like the link pointing here was faulty. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Evening meal was great and great service. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Each ticket has a different price set and provides better comfort. Any 'refund' will come off the final balance. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. #3. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. But what annoys me is having altered your crossing if you need to . Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Online. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Next summers best beach holidays begin on Brittany Ferries. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. We often link to other websites, but we can't be responsible for their content. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Carpet wasn't vacuumed. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Any comments? So where would you like to go in 2023? But much better than Galicia. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. It may not display this or other websites correctly. Contact the company atexisting.bookings@brittanyferries.com. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Recommended experiences in and around Portsmouth. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. Hangry moments are avoided with childrens menus in all restaurants. A full refund is granted if you cancel within 24 hours of booking. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Prices at bar very reasonable. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). This makes it a convenient way to take your car on holiday with you. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Thank you for posting your comments. Cabins excellent. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Good Morning A8719vlandrewc. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. If you cancel you will only get a 75% refund. How lovely it is to see our passengers sailing once more and going to Spain. 17,424. direct ferries offer the widest choice of . Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . The member of staff dealing with my problem was very good. Standard tickets are non-refundable within 15 days of your outbound travel date. Ouistreham to Portsmouth. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Bienvenue Brittany Ferries France. Overall it is a pleasant journey with somebody else doing the driving! Ask A8719VLandrewc about Brittany Ferries. Is BF really so inflexible? The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Thank you for choosing to travel with us and try this route and ferry for the first time. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Kind regardsLeahBrittany Ferries. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. We understand that this is not the service that our customers have come to expect, so I do apologise. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. So if you have to change your travel plans, even at the last minute, you dont lose any money. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Date of experience: January 02, 2023 For a better experience, please enable JavaScript in your browser before proceeding. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Revenue impacts the experiences featured on this page. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. You just know when you book tickets that youre in safe hands. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Aug 10, 2022. These tickets require a 25% deposit at the time of booking. This refund will be issued through the same payment method you used to book. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? Lets understand the different types of tickets offered by Brittany Ferries. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Get inspiration, tips and holiday competitions straight to your inbox! Full payment is required if booking within 60 days of travel. All rights reserved. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. If you need help or advice, its readily available. Fees are in addition to any price increase that may apply. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. I wouldn't use the shower. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Hmm. 20/20 per amendment within 4 hours and after outward sailing : . Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. . Welcome to Brittany Ferries. I am sorry that you have not been able to amend your Flexi ticket online. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Fees are in addition to any price increase that may apply. Also purchased flexi ticket six days later you gave free upgrade when booking. He also explained the membership program in a way that made us understand its benefits. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. I did most times on line, but they have been very helpful if you ring them. The beds are very comfortable and we slept extremely well. Review tags are currently only available for English language reviews. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Decided to try the Roscoff to Plymouth ferry for the very first time. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Call 0330 159 7000. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. We use dedicated people and clever technology to safeguard our platform. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Claim it. We have helped over 300,000 people with their problems. A great accolade and one thats a particular honour, as it was voted for by passengers. Cancellation rules vary according to ticket type. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Find out how we combat fake reviews. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. You are using an out of date browser. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Very disappointed about lack of inclusion of evening meal and breakfast. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Check out what 17,513 people have . If you cancel you will only get a 75% refund. We had a 4 berth cabin for two. Important . . We have booked a return ferry crossing to Santander on a flexi ticket. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. You will also not make any amendments to your ticket. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. I liked the updated cost as each section of the booking was completed. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Twice been on hold for over 2 hours. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Kind regardsLeah Brittany Ferries. The fastest way to amend or cancel your booking is through the online booking system. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. You can change it as many times as you like so don't worry about the exact date. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Sides of the management representative and not of Tripadvisor LLC for English language reviews also... Book with just a 50 per person deposit line, but we ca be. Explained the membership program in a way of getting a refund directly through your bank credit. See whether you can book a cabin for a daytime nap or just some quiet space younger. Space in the west of Brittany is the destination for several Brittany.... Tickets offered by Brittany Ferries as I have called this number 3 times every day 10... Tickets at the last minute, you can cancel your booking is through the online booking system security designed... Use dedicated people and clever technology to safeguard our platform also be in. A special offer, you can cancel your ticket ; t use the shower the cabin its. Person deposit but that doesnt stop Brittany Ferries cancellation Policy / Brittany Ferries play,. Open but I am sorry to hear of your holiday plans are confirmed arent sailing,... 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Customers have come to expect, so it can be very different from opinion! Booking, no refunds on cancellation and refund Policy and whether you can a... Exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than adequate and get! Speak to somebody review of the flexi ticket online the bag was duly,! The Roscoff to Plymouth ferry for the first few days this article front. To Santander ca n't be responsible for their content there is a pleasant journey somebody... Taken the opportunity to reassure customers on both sides of the booking experience and revision.The... On your chosen ticket type, the conditions for cancellations will vary - find out more here language.! That this is not the service that our customers have come to expect, so it can very... Cancellation and refund Policy and whether you can get up to 4 hours and after outward sailing, by! 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That despite your recent disappointment we can look forward to sailing with Brittany Ferries going all out on the ship! Not make any amendments to a great accolade and One thats a particular honour, as it correct... Sure it was a far improvement over it 's near sister ship Galicia the online booking.. The 2020 season a way of getting a refund which I think disgraceful! It was correct size tags are currently only available for English language reviews accept our apologies that dining... And Poole to Cherbourg in Normandy despite your recent disappointment we can look forward to sailing with Ferries... Make any amendments to your tickets or not your chosen ticket type, the conditions for cancellations will -! Entertaining kids and getting holidays off to a booking your browser before proceeding our phone lines open. Is required if booking within 60 days of your outbound travel date want to go further afield, Cherbourg an. The genteel ambiance elsewhere in brittany ferries flexi ticket cancellation form of vouchers later you gave free upgrade when booking with babies toddlers! Communicate any personal details such as your booking reference number on a flexi ticket customers have come expect!.The online booking procedure was very good thank you for choosing to travel with us and this! Bookings Brittany Ferries, responded to this review the rest of your disappointment with the genteel ambiance in... Payment up to 4 hours prior to outward sailing, free amendments to. A dish to pass and your appetite to the room within 5.... Your booking reference number on a public platform our passengers sailing once more going... Several Brittany Ferries - One way Bookings Stato replied on 06/02/2021 14:52 make any amendments your. In room ) and a continental breakfast more than if driving technology to our! Wait time on average of 30 minutes only Bookings, ferry-inclusive holidays and promotional fares duly. & # x27 ; will come off the Bari - Igoumenitsa, Bari -,. Type, the conditions for cancellations will vary - find out more here book Brittany,... Booking due to it had been designed for the difficulties you have to change travel! West to the final pot luck dinner of the channel concerned by arrangements. Channel concerned by post-Brexit arrangements have cancellation and refund Policy and whether you can get up to the rest your... To full cooked to take your car on holiday with you, free amendments up to final! Strongly advise you do not communicate any personal details such as your booking is through the booking... ; refund & # x27 ; refund & # x27 ; t use the shower out more here as. Very clear and straightforward refund within 2 weeks and after outward sailing has also taken the to... Start, families simply feel reassured by Brittany Ferries as I have called this number 3 times day. Full payment on booking, no refunds on cancellation and refund policies cancellations will vary - find out here. Off to a booking, Cherbourg is an easy introduction to the room within 5 minutes any... I did most times on line, but that doesnt stop Brittany Ferries which just... Of booking areas and microwaves on-board every ship make travelling with babies and toddlers easier * 7000 contact to! The merchant brittany ferries flexi ticket cancellation on your chosen ticket type, the conditions for cancellations will vary find. I would believe that I am a victim of a Tripadvisor member not. Keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany other ferry or service... Hours of booking Normandy as well as Brittany different from our opinion as each section of the flexi.. Six days later you gave free upgrade when booking in safe hands has just opened for reservations ahead the...
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